The terms that govern your use of Hushward.

1. Acceptance

By creating an account or otherwise using Hushward, you accept these Terms of Service (“Terms”) and our Privacy Policy. If you’re entering into these Terms on behalf of a company, you represent that you have authority to bind it, in which case “you” refers to that company.

2. The service

Hushward provides tools to scan broker sites for personal-information exposure, file data-subject and deletion requests under applicable privacy regimes, reconcile consent records, and monitor regulatory change. The service is provided to you under a non-exclusive, non-transferable, revocable license for the duration of your subscription or account term.

3. Removal timelines are not instant or guaranteed

Hushward files data-subject, deletion, and opt-out requests on your behalf against data brokers and people-search sites, but removal is a multi-party process and the timing depends on each broker, not on us. Statutory floors differ by jurisdiction — GDPR Article 17 (the EU) gives brokers one month to comply, the CCPA / CPRA (California) gives 45 days, and other US state acts window between 30 and 60 days — but in practice the realistic window for a single broker is two to six weeks and several months across the supported broker directory. We re-file automatically when a broker stalls, and we surface every filing, response, and lapse in your audit timeline, but we do not guarantee that any particular broker will respond, that a removal will be completed by any particular date, or that the same data will not reappear on a different broker or a different part of the open web. If you need a binding deadline (e.g. for a regulator), you remain responsible for engaging counsel.

4. Not legal advice

Hushward provides software and operational tooling, not legal advice. We do not act as your attorney, do not represent you in any proceeding, and the platform’s output — including draft letters and statute citations — is for your informational use. You are responsible for evaluating whether a given request is appropriate in your circumstances, and for engaging counsel where you need it.

5. Your responsibilities

You agree to use Hushward only for lawful purposes and only with information you are entitled to provide. You will not:

• Submit requests under another person’s name without authorization.
• Use the service to harass, stalk, or intimidate any person.
• Access or attempt to access another user’s workspace.
• Resell, sublicense, or commercially exploit the service.
• Reverse-engineer, decompile, or attempt to extract source code from the platform.
• Interfere with security features or probe the service for vulnerabilities.

6. Accounts and access

You’re responsible for safeguarding your account credentials and for activity that occurs under your account. Notify us immediately via Contact Us if you suspect unauthorized access. Team workspaces are scoped per user; you agree not to share credentials across teammates.

7. Plans and billing

Paid plans are billed in advance on a monthly or annual cycle (depending on your selection) through Stripe. Fees are non-refundable except where required by law or expressly stated at purchase. We may change pricing for upcoming billing periods with at least 30 days’ notice; continued use after the notice period constitutes acceptance.

8. Cancellation

The Individual Premium plan is a self-serve subscription — you can cancel it at any time from Settings → Plan & billing. The four-rule policy below governs how cancellation works and supersedes anything less specific in this section or in section 7.

1. 8.1 Self-serve. Cancellation is initiated by you, from your account settings (Settings → Plan & billing → Cancel plan). We do not require a phone call, an email request, or a reason to cancel.
2. 8.2 No next-cycle charge. Cancelling stops the next renewal. Your card is not charged on the next billing cycle, and no further subscription fees accrue after the cancellation is scheduled.
3. 8.3 No refund for the current period. We do not refund the current or any partial billing period. The fee you paid covers access for the period you already paid for, and you are not charged — or credited — for any unused remainder.
4. 8.4 Period-end access. Your Premium access continues through the end of the current billing cycle you already paid for. When that cycle ends, your account drops to the Free weekly cadence; nothing changes on your account before then.
5. 8.5 Our right to suspend or terminate. We may also suspend or terminate accounts that violate these Terms, with or without prior notice as warranted by the severity of the violation. Refunds in those cases are at our discretion and governed by section 7.

9. Service availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance and unplanned outages may occur. Specific uptime commitments, if any, are set out in your plan’s Service Level addendum.

10. Intellectual property

Hushward, the platform, and all related branding are owned by Hushward and its licensors. You retain ownership of the data you submit and the records produced about your requests; you grant us a limited license to process that data to operate the service. Feedback you provide may be used freely by us without obligation.

11. Disclaimers and liability

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, Hushward’s aggregate liability for any claim arising under these Terms is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

12. Indemnification

You agree to indemnify Hushward against claims arising from your misuse of the service, your violation of these Terms, or your violation of any third-party rights, to the extent caused by you.

13. Changes to these terms

If we make material changes, we notify active account holders by email and post the new date at the top of this page. Continued use after the notice period constitutes acceptance; if you don’t accept the changes, you may cancel your account.

14. Binding Arbitration and Class-Action Waiver

This section affects how disputes between you and Hushward are resolved. Please read it carefully. If you do not want to be bound by arbitration, you may opt out under section 14.5.

1. 14.1 Informal resolution first. Before filing any formal claim against us, you agree to send written notice via Contact Us describing your claim, the relief you are seeking, and your account email. We will try to resolve the dispute informally within 30 days of receiving your notice. Either party may proceed to arbitration under section 14.2 if the dispute is not resolved within that period.
2. 14.2 Binding individual arbitration. Any dispute that cannot be resolved informally is resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. For users outside the United States, the equivalent consumer-arbitration scheme in your home jurisdiction applies. The arbitration is conducted on an individual basis only; the arbitrator has no authority to consolidate claims or to preside over any form of representative or class proceeding.
3. 14.3 Class-action and class-arbitration waiver. You and Hushward each waive the right to participate in any class, collective, consolidated, or representative action or arbitration. This waiver applies to claims arising under section 11 (Disclaimers and liability) and section 12 (Indemnification), and to all other claims subject to section 14, regardless of when they arose.
4. 14.4 What is not waived. Either party may bring a qualifying claim in small-claims court in the county of either party’s billing address, or in the user’s home-jurisdiction small-claims forum where applicable. Either party may seek injunctive or other equitable relief in court to protect intellectual property or confidential information. This section 14 does not waive your right to file an administrative complaint with a data-protection authority (for example under GDPR Article 77 or with the California Attorney General under the CCPA / CPRA).
5. 14.5 How to opt out. You may opt out of arbitration by sending written notice within 30 days of first accepting these Terms (that is, within 30 days of creating your account or otherwise first using the service). Notice must include your name, account email, mailing address, and a clear statement that you opt out of arbitration, and may be sent by email to hushward@polsia.app or by postal mail to the address listed in section 16 (Contact). If you opt out, disputes are subject to section 15 (Governing law) without modification.
6. 14.6 Severability. If section 14.3 (class-action waiver) is found unenforceable in a particular dispute, that entire dispute proceeds in court, but section 14 remains in force for every other dispute between you and Hushward.
7. 14.7 Survival. This section 14 survives termination of your account or these Terms.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Where section 14 (Binding Arbitration) does not apply — because you have validly opted out under section 14.5, or because a court has severed section 14.3 under section 14.6 — disputes are subject to the exclusive jurisdiction of the courts located in Palo Alto, California, except where consumer-protection law in your jurisdiction grants you the right to bring an action locally.

16. Contact

Questions about these Terms? Visit our Contact page.

17. Cookies

Hushward groups cookies and similar browser storage on this website into four categories: Strictly necessary (required for sign-in and CSRF protection, always on), Functional, Analytics, and Marketing. Strictly necessary cookies cannot be disabled while you use the service. The other three categories are reserved for future use and are inactive today. The full list, including which cookies each category covers and how long each lasts, is set out in the Privacy Policy.